If you have ordered a hosting package and you’ve got certain enquiries relating to a concrete function/feature, or in case you’ve faced a certain problem and you need assistance, you should be able to get in touch with the respective technical support staff. All web hosting providers use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because the most effective way to handle a problem most often is to submit a ticket. This communication model makes the replies sent by both parties simple to follow and enables the help desk team representatives to escalate the problem in the event that, for example, a sysadmin must intervene. Most often, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll have to have at least two separate accounts to touch base with the client support team and to actually manage the hosting space. Incessantly logging in and out of different accounts might sometimes be a bore, not to mention the fact that it requires quite a long time for most web hosting companies to process ticket requests.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you’ll never need to leave your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket whilst browsing your files or fine-tuning different settings. The ticketing system is being monitored 24-7 by our support staff representatives and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get assistance. In contrast with other providers, we do not charge extra for using the ticketing system, so you can contact us as often as you like and ask for info in regards to any billing or technical issue. Moreover, you can see a variety of educative articles, which will help you tackle the commonest predicaments yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated plans, which suggests that you won’t require a separate support platform to touch base with our client service team – you can do it on the spot in case you run into an obstacle. Submitting a new ticket requires a couple of clicks of the mouse and finding an older one is just as easy. Using our smart search option, you can quickly find any ticket that you have sent in the past. You can post a ticket at any given moment whatsoever since our tech support staff representatives are at your service 24x7x365 and answer in less than sixty minutes, even though it seldom takes that much to obtain assistance. With Hepsia, you will have everything in one single place and you can forget about needing to use two or more platforms to solve a simple problem.