A live chat is a real-time way of communication between a web hosting supplier's support team and its clients. It's a very efficient way to get some information about the website hosting services or have some problem resolved since you are talking with a live agent. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of errors at the time you exchange information such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue in question. Also, you are able to join a live chat room from any computer which is connected to the world wide web, avoiding the telephone costs that you'll need to pay in case you're calling to another country.

Live Chat Support in Web Hosting

As we believe that a great number of problems are usually resolved if you speak with a live person, we offer a live chat service for all of our potential and existing clients. The chat is accessible every day and our support agents will help you with a number of questions and troubles. If you aren't our client yet, you are able to find out more about our web hosting packages and the web hosting environment in general in order to make sure that your sites will work effectively on our servers. In case you already have an account and you have some questions or you have any kind of problems with some of our solutions, you'll be able to get in touch with us through the live chat and we can provide the required details or assist you to troubleshoot the issue. You'll need to open a trouble ticket for specific issues which require longer time or the expertise of a sysadmin, but for a number of basic problems you can receive help on the spot.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all our semi-dedicated plans, you can find the the right answers for any questions you may have or have various problems dealt with without delay. The service is online every single day, thus you can speak to an agent even on weekends and holidays. In case you are not sure which plan is better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you can join the live chat before buying anything. If you are an active customer, you'll be able to obtain more information about billing issues, account settings and various common tech issues you may experience, let's say if you cannot install an e-mail account in a client on your personal computer. The live chat can save you lots of time regardless where you are or when you contact us.