If you ever have any queries connected with the hosting service in general or if you face a problem with your sites, you’ll have to contact the web hosting company’s technical support team. It may not make a difference how soon they will reply if you’ve got a general question, but an issue like an aborted web application update, for example, may lead to your website becoming broken or unavailable on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the website will be inoperational. In case you offer services or goods online, any outage will influence your website in a destructive way and you can lose existing or prospective clients. A lot of web hosting providers, predominantly resellers, respond to e-mails and tickets within twenty four hours, but in the Internet age that’s way too long, as visitors will rarely go back to a website that isn’t functioning properly over a lengthy period.

One-Hour Response Guarantee in Web Hosting

Our guaranteed max response time for any trouble ticket that you post or any email that you write is just one hour, even in case you contact us during weekends and public holidays. Regardless of the nature of your query or problem, we’ll lend you a hand right away and will give you the required info to rectify any problem with your sites. The actual reply time usually doesn’t exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours and hours to get a problem sorted out or even worse than that – waiting around all day only to obtain a response that more info is necessary whilst nothing’s fixed. We’ll give you assistance in a timely manner purely because we know exactly how costly time can be in the dynamic online space. The 60-minute response guarantee is valid for any technical or billing enquiry that you might have in regard to our Linux web hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take advantage of our lightning-fast support service. You’ll obtain a response to any ticket submitted via the web hosting Control Panel or e-mail sent to our client and tech support staff within the hour. The response time is guaranteed and it is valid regardless of the issue – billing or technical. Often, it takes much less time to examine and solve a problem. We will supply you with more details if the solution involves something that needs to be done on your end. In case you contact us during weekends or public holidays, the response time will be the same and since our support team will be at your disposal 24x7, you will obtain instant assistance for any general, technical or billing issue irrespective of the hour at which you contact us.