The support that you can receive from your web hosting provider is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got some technical problem with a current account. Timely and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a real web hosting provider and not from a reseller. If you obtain a hosting account from a company that doesn't own its servers and it cannot access them directly, it's very likely that you will wait for a few days so as to get a response to any question, therefore your websites may remain offline for ages. In contrast, a provider that provides numerous ways of communication and has a tech support team that is available any time can assist you right away and help you limit or totally avoid any downtime and possible losses.

24/7 Customer Support in Web Hosting

We provide 24/7 customer, billing and tech support for our Linux web hosting plans. Even if you are not our client yet and you have questions, we can help you promptly and provide the needed info, in order to give you a choice to make the very best decision when you purchase a new hosting account. We are available at any time, including weekends and holidays, and we provide several ways of communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers worldwide, thus you are able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is around 15-20 minutes, which means that you can forget about waiting for days to get assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With numerous contact options, you're able to select the best approach to contact us and find out about our solutions in case you don't have an account yet, or get assistance in case you are already our customer. You are able to give us a call, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour answer time warranty, even though it hardly ever takes more than 20 min to get assistance whatever the nature of the trouble. With our customer and tech support services, we'll be available for you every time you need us, not a few days later.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from us, you'll be able to get in touch with us 24/7 for every server-related issue or forvarious problems and / or questions about the pre-installed software your server comes equipped with. In case you haven't bought your VPS server package yet, you can find out more information about our services by giving us a telephone call or by employing our live chat service. For more technical issues, you can send an e-mail or open a ticket via your billing Control Panel and you'll receive assistance within a maximum of an hour regardless of the time of the day, even on holidays and weekends. The typical response time in most cases does not extend past half an hour. In case you need assistance with third-party software, you can reap the benefits of the Managed Services upgrade that you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you have encountered.

24/7 Customer Support in Dedicated Servers

If you purchase a dedicated server from us, you will be able to get in touch with us anytime using different channels and the max time that you will have to wait for a response is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps that are pre-installed on the server. To contact us about a tech issue, you will be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you would like to learn more about our hosting services before you order, you can take advantage of our live chat or you could call one of the local numbers that we have in several countries worldwide. In case you'd like to receive support for third-party software that you cannot install or manage properly, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.