A 1–Hour Ticket Response Time Guarantee

All your assistance requests will be attended to within maximum one hour after the support ticket or e–mail was received. If your case requires additional assistance from a system administrator, we will forward the support ticket or the email to the person in charge, in a timely manner and will leave a comment to inform you that more time will be required for finding a solution. If you take advantage of our Managed Services package, any of the server administration services included there will be carried out whenever you want.

A Top–Notch Help Desk Support Service

We will be at your disposal 24x7x365 to respond to any queries that you may have connected with our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also need assistance tackling server admin tasks, you can check out our Managed Services package, which includes data backup hard drive space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and installation services

An Intuitive Help Section

We have provided our Website Control Panel with a circumstantial knowledge base, which offers extensive explanations of all its features and functions. In addition, we have filmed exhaustive video tutorials that will further show you how to perform a certain action or solve a regularly experienced issue. All the help articles and the tutorial video clips are readily accessible from every Website Control Panel section through the Videos and Help buttons in the upper right corner.